Refund policy

Last updated: April 9, 2026

1. Overview

Sweatfully is a marketplace platform that connects customers with independent third-party sellers.

All products listed on Sweatfully are:

Sold by third-party sellers
Fulfilled by those sellers

As a result, return and refund policies are determined by each individual seller.

2. Seller-Specific Policies

Each product listed on Sweatfully is subject to the seller’s own:

Return policy
Refund policy
Exchange policy

These policies are typically found:

On the product page
Within seller-provided details

👉 Seller policies override any general guidelines provided by Sweatfully

3. General Return Guidelines

While policies vary by seller, the following are common across many products:

Returns must typically be requested within a limited timeframe (often ~30 days from delivery)
Items must usually be:
- Unused
- In original packaging
Custom, made-to-order, or special-order products are often non-returnable
Some products may be marked final sale

4. Cancellations

Before Shipment:

Some orders may be canceled prior to shipment
Approval depends on the seller and order status

After Shipment:

Orders are generally not cancellable once shipped
Returns (if allowed) will follow the seller’s return policy

5. Return Shipping & Fees

In most cases:

Customers are responsible for return shipping costs
Restocking fees may apply (often 15–30% depending on the seller)
Freight and large-item returns may involve significant shipping costs

All fees are determined by the seller.

6. Non-Returnable Items

The following are commonly non-returnable:

Custom or made-to-order products
Used or installed items
Items marked “Final Sale”
Products that cannot be resold

7. Damaged or Defective Items

If your item arrives damaged:

You must report the issue within 24 hours of delivery
Provide:
- Photos of the product and packaging
- Description of the damage

Sweatfully may assist in coordinating with the seller and shipping provider, but resolution is handled by the seller and/or carrier.

Failure to report damage within the required timeframe may result in denial of the claim.

8. Shipping & Delivery Delays

Estimated shipping times are provided by sellers and logistics partners.

Delays may occur due to:

Manufacturing timelines
Supply chain constraints
Freight carrier delays

Sweatfully is not responsible for delays outside of its control.

9. Disputes & Mediation

If you are unable to resolve an issue directly with a seller:

Sweatfully may review the situation and assist in mediation
However, Sweatfully does not guarantee outcomes

Final decisions may depend on:

Seller policies
Product type
Transaction details

10. Chargebacks

Before initiating a chargeback, we strongly encourage you to contact the seller or Sweatfully support.

Many issues can be resolved quickly through communication.

Improper or fraudulent chargebacks may result in:

Account restrictions
Investigation of the transaction

11. Important Acknowledgment

By placing an order on Sweatfully, you acknowledge that:

You are purchasing from a third-party seller
Return and refund terms are set by that seller
Sweatfully does not guarantee refunds or cancellations

12. Contact

For questions or assistance, please use the messaging tools within your Sweatfully account.